general terms & conditions applicable to this website, lipotherapeia treatments, massage treatments and celluence creams
0.1. LipoTherapeia Ltd
All information, products and treatments are provided by LipoTherapeia Ltd (Company House Reg: 07675379), under full acceptance of our terms and conditions below
Our trading address is: LipoTherapeia @ Chelsea Private Clinic, 151 Sydney Street, London
Our telephone number is: 0207 118 2014
The UK law applies and UK courts have jurisdiction to all legal disputes
We have never shared and we will not share any customer details with any third parties
0.2. Use of the information provided on this website and in the treatment room
Use of this website explicitly implies your agreement to the terms and conditions described below. If you do not agree to our T&Cs you are requested to leave this website now.
The information provided on this website and during our consultations is based on our two decades of professional experience in the fields of health and aesthetics and our interpretation of the relevant research as published in peer reviewed journals and proprietary research. This information is for educational purposes only, cannot be guaranteed 100% accurate, only applies to aesthetic - NOT medical - concerns and does not constitute or aim to replace medical advice and does not inform about any medical condition or disease.
Furthermore, our Skin Ultrasound Scan service is a skin assessment service only and that we do not provide medical diagnosis, medical advice or medical treatment during that service
0.3. Financial information and financial transactions
All financial transactions on this website are securely processed via Stripe (Stripe Payments Europe Ltd), our credit card processing company, which is regulated by the UK's Financial Conduct Authority (FCA).
Telephone orders or transactions at the clinic are securely processed by either Square or Stripe.
We do not know (and we do not want to know) or hold your credit card details and we adhere to strict regulations regarding card payment safety.
0.4. Copyright & trademarks
Our LipoTherapeia® and Meso-CRF® trademarks are registered in the United Kingdom. No use of these trademarks is allowed without written permission.
The terms LipoTherapeia® and Meso-CRF® are used interchangeably by us to describe our cellulite/skin tightening treatment based on radiofrequency and/or ultrasound.
Our Celluence® trademark is registered throughout the European Union. No use of this trademark is allowed without written permission. Furthermore, we reserve the right to the use of our trademarks: Deep Tissue Radiofrequency™ and LipoTherapeia Cellulite Massage™.
All text and "before and after" photos are © 2000-2022, LipoTherapeia Ltd & Georgios Tzenichristos. All rights reserved. No reproduction of any text is allowed without written permission.
All other photos are licensed to LipoTherapeia Ltd by third parties and reproduction of any of those photos without written permission is strictly prohibited. Reproduction of said photographs may lead to litigation by third parties to whom the copyright belongs to.
0.5. Our privacy guarantees - No spam
We, at LipoTherapeia.com, do not collect any private information about you when you visit the site. Google and Squarespace, our website platform, collect on our behalf anonymised usage data of the traffic of this site, including visitors' IP addresses, which do not identify any particular visitor and are used for statistical purposes.
All data collected regarding, and needed for, the provision of your treatments and all enquiries made to us, are stored securely, according to privacy laws, and comply with treatment provision and treatment insurance laws, which supersede GDPR. You have to right to enquire about these data.
Your name, email address, postal mail address and telephone numbers will never be shared in any way with any third-party. No marketing text messages, no junk mail and no spam from us - guaranteed.
We occasionally contact you with special offers and news about our services and products, ONLY if you double opt-in, and no more often than 6 times a year. Any marketing emails you receive comply with GDPR law and your name and email address are processed and stored exclusively with MailChimp, according to GDPR law. You can unsubscribe at any time from our marketing emails by clicking on the "unsubscribe" link on any of our emails sent to you.
If you are a journalist or "celebrity" and received free samples of our products or free treatments, we reserve the right to use your name and testimony for marketing purposes.
Any cookies collected from search engines and social networks comply with privacy laws, as laid down by these providers. We do not use any cookies for remarketing or other marketing activities that track you around the web (for example, you will not see our ad on your internet browser or social media channel after visiting our website or social media page).
Your privacy is guaranteed with us!
0.6. Our confidentiality guarantee
We regularly treat celebrities and other high-profile / high net worth individuals who are very protective of their privacy, and we will never disclose any details about them (including the mere fact that we treated them), to either the press or anyone else.
Whether you are a celebrity or not, we value your privacy and will never disclose any personal or other information about you to any third party (with the exception of testimonies or photos about free treatments and/or free creams, as mentioned above). If necessary, we are happy to sign a non-disclosure / confidentiality agreement to further guarantee confidentiality.
0.7. Price and T&C changes and special offers
All prices (including special offers and course discounts) and terms and conditions are subject to withdrawal and amendment without prior notice
0.8. Statutory rights
Of course, your statutory rights are not affected by any of our terms and conditions.
specific TERMS & CONDITIONS APPLICABLE TO CELLUENCE CREAMS
A.1. Delivery policy
Please ensure your billing / credit card address and your shipping address are identical. To ensure security / fraud prevention we do not ship to a shipping address which is different to billing address. All orders with non-matching billing / shipping address will be cancelled.
We ship to the UK and the rest of the world via Royal Mail/Parcelforce. Other carriers are available on request, but at extra cost.
We aim to ship within 5 working days at the latest (usually 2 working days). We will notify you if we cannot service you within this time frame and give you the option to either wait for stock to arrive or cancel your order and receive an immediate refund.
We are not responsible for custom delays, surcharges (duty, tax etc.) or other problems at your country's customs office, so before ordering please find our about such costs and delays by contacting your local customs office and ensure you are happy with such costs, delays or other problems.
Please note that for your protection we ship and insure all goods by registered mail/courier and you will be asked for proof of signature by the postman/courier.
For security / fraud prevention reasons we do not send more than 1000ml of creams as a first order. If you wish to place an order of more creams you can contact us and pay by bank transfer, one month AFTER you place your first order of 200-1000ml of creams. Larger orders will be cancelled and a refund fee of 3% charged.
A.2. Return and refund policy
Opened or used bottles of Celluence® creams are not returnable or refundable for health and safety purposes. For UK orders, you may return an unopened bottle within 14 calendar days of delivery and we will be happy to issue a full refund - no questions asked. For orders outside the UK, a 20% restocking, admin and credit card fee is charged on all returns.
Naturally, the cost of our shipping of the products to you is not refundable. In case of return/refund:
a £7.50 postage fee per order is charged for all UK orders
a £15 postage fee per order is charged for all US orders
a £20 fee per order for rest of the world
Products returned to us undelivered because of non-acceptance by you or your country's custom office will be refunded, with a 20% restocking fee charged for orders outside the UK
Any used products or products returned 15 days or later after delivery will not be refunded. Post or courier stamp date will determine both the delivery and return shipping dates. You are responsible for your own shipping and insurance cost when you return products to us. Please make sure you pack properly, ship with a reputable carrier and insure adequately to ensure that the package arrives safely at our premises as we will not accept responsibility / issue refunds for lost or damaged returned items. We may not accept returns / issue refunds for items sent by non-tracked and/or uninsured shipping services.
A.3. No claims or guarantees made about any specific effectiveness
At Celluence® we aim to offer you high quality products that feature the highest quality ingredients from around the world. However, NO claims whatsoever or guarantees are made about the effectiveness of our Celluence® creams for the simple reason that we cannot control your diet/exercise/lifestyle regime or how your body itself reacts to the treatment. Nothing biological can be guaranteed. Cream effectiveness depends on your body’s state of health, your genetics and your lifestyle (all areas being outside of our control), not just on the quality of the product used.
By ordering from us you explicitly agree that you buy our products for the high quality ingredients they contain, not for a specific result or effect
A.4. Possible Adverse reactions
The Celluence® creams contain high quality ingredients which are sourced by reputable manufacturers and meet strict safety requirement according to EU regulations, including microbiological tests, stability tests and toxicological safety assessments. However, anyone may experience an adverse reaction to any product, regardless how innocuous that product is.
If you suffer from sensitive skin or allergies we encourage you to apply a small quantity of the product on a small, inconspicuous area of your skin and wait for 48 hours for any possible sensitivity, before you liberally use the product to larger skin areas. If such an adverse reaction is experienced by this test, we will be happy to offer you a full refund (you will be responsible for your shipping of the product to us), even though the product was used, provided that you supply evidence and a full description of the problem (we require this information to comply with EU regulations).
If you buy multiple units of the same product and experience an adverse reaction by one unit, we will also refund you for the other units, provided they were all unopened / not used at all.
A.5. We only provide aesthetic (strictly not medical) products
The products and related information presented on this website only apply to aesthetics - NOT medical concerns - and do not constitute or aim to replace medical advice and they do not treat any medical condition or disease.
A.6. Wholesale Orders
Currently we do not sell our products to shops, salons, spas, clinics, doctors or other therapists for resale - our products can only be purchased on this website and are for personal use only
You cannot buy bulk and act as a formal or informal reseller for your country or your locality
Please also note that our creams are NOT suitable for use as a contact medium for treatments (massage, radiofrequency, ultrasound etc.) and are for home use only, therefore you are not allowed to use/resell them for this purpose.
Maximum 10 bottles per order (larger orders will be cancelled)
Specific terms & conditions applicable to consultations, LipoTherapeia treatments and massage treatments
b.1.1. Our cancellation policy: treatments and in-clinic consultations
We operate a strict, full-fee 48-hour cancellation policy (72 hours for double sessions or ALL Monday appointments)
Our cancellation policy is strictly 48-hours for sessions of 20-70 minutes; and 72 hours for 80-minute sessions or longer and for ALL Monday appointments. Our cancellation fee is 100% (the full cost of the appointment is charged without the 48/72-hour cancellation notice).
You may cancel the treatment(s) and receive a refund, MINUS a 3% credit card refund fee (if applicable, per our refund policy), or change your appointment to another day without being charged, ONLY if you offer us the appropriate cancellation notice, as specified above.
Bookings made 48/72 hours or less before the appointment time can not be cancelled
Since bookings made 48/72 hours or less before the appointment time fall within the 48/72-hour cancellation zone, they can not be cancelled or postponed without the cancellation fee charged, which is the full price of appointments.
Cancellation must be in electronic, written form
In both cases you must notify us electronically either by email, or through the contact us form on this website or by text/Whatsapp. Please offer us the appropriate cancellation notice, as specified above, to avoid being charged for your appointment. No refunds or re-bookings will be made if you fail to provide us with electronic notice.
The only exception to our cancellation policy is emergency hospitalisation, once
Exceptions to the above rules will only be made for emergency hospitalisation, only once (if a short notice cancellation is requested twice for this reason, the second time the cancellation fee will be charged)
Please do not ask us for exceptions because we cannot afford to make them. For you, the customer, an one-off cancellation is just that: an one-off cancellation. For us, many one-off cancellations add up every week and can potentially comprise up to one third of our income of the day, if we do not enforce the cancellation policy. Naturally we cannot afford to lose a large percentage of our income every single week. Furthermore, without our cancellation policy up to one third of our availability would be wasted, which means that we could not offer you a proper service.
If we find a replacement we do not charge you
If you cancel early enough in the 48/72-hour cancellation zone we may be able to find a replacement for your booking. In this case we will not to charge you the cancellation fee.
If we need to cancel a session
In the rare event we need to cancel your session, due to health or other important reason, we will offer you an alternative time or a full refund - but no other compensation will be given
B.1.2. OUR CANCELLATION POLICY - Zoom consultations
Please note that we run a very tight schedule. In order to offer you and all our clients a professional service and avoid disruption at the clinic from short notice cancellations and no-shows, we operate a strict 48-hour cancellation policy for Zoom consultations
Please kindly give us 48-hours' notice if you need to cancel or change your Zoom consultation for another day
If you do not give us 48-hours' cancellation notice or if you do not log in for your Zoom consultation we will not be able offer you another Zoom consultation slot. In that case an in-clinic consultation must be booked, or an actual treatment, which always includes a free consultation.
b.1.3. Delayed arrival for an appointment
As it is common practice at all professional clinics and salons, if another client is late for their appointment and you are booked right after them, we will only treat them for the remaining appointment time, to ensure that we do not waste your time and make you wait unnecessarily. Naturally, the same rule applies to you, if you are late.
On the other hand, if a client arrives late and we have no other booking afterwards, we will be happy to offer them treatment for the full appointment time
Under no circumstances we will add extra time to another of a client’s appointments to compensate for the loss of time due to their delayed arrival
b.2.1. Introductory sessions
All our treatments have to be prepaid at the time the booking is made. Treatments not prepaid at the time of booking will not be booked.
All our first treatments include free consultation (but not a free ultrasound scan)
b.2.2. LipoTherapeia®, Radiofrequency and Cavitation treatment pricing
All our treatments that utilise one technology only, i.e. stand-alone radiofrequency, stand-alone cavitation or the combination of the two techniques are charged at the current LipoTherapeia® prices. No discount will be given for one-technology treatments.
B.2.3 Only the client is allowed in the room during treatment
Due to Covid-19 we do not allow a second person to accompany you at the clinic - and especially so while treatment is provided
If you arrive for treatment and you insist that another person is with you during treatment, the session will be considered cancelled at short notice and you will be charged at full price
Pets or babies are strictly not allowed at the clinic at any time
b.3.1. All courses must be prepaid in full
All courses of treatments must be prepaid in full to qualify for the course discount.
B.3.2. The course discount applies to the full course only
If a refund needs to be given for ANY reason, even health, emergency, Covid-19-related or other “force majeure” reasons, the sessions that you have already received will be charged at the equivalent course prices for the received sessions.
For 1-2 sessions, the price of individual sessions is charged
For 3-5 sessions, the price equivalent to a course of 3x sessions is charged
For 6-11 sessions, the price equivalent to a course of 6x sessions is charged
For example, if you booked a course of 12x and for whichever reasons your course has to be partially refunded after 4 sessions the price equivalent to 4x sessions will be charged. That price on our example is the price of 3x sessions.
These will be deducted from the total amount you have paid for the course, together with a 3% credit card refund fee calculated on the FULL amount. After these deductions are made, a refund will be given for the remainder. Naturally, if the amount of the received sessions charged at these prices exceeds the total amount you have paid for the course, no refund will be given.
No exceptions will be made on the refund fee, which covers our credit card processing and admin time.
B.3.3. Payment of a course at the salon
If for any reason you fail to pay for your course in advance, full payment for the entire course of treatments must be made at the salon on the first appointment of that course. If you have not prepaid for your course and fail to pay for the full amount of your course on the day of the first treatment, then the full price of that treatment will be charged for that day.
If you have not prepaid for your course, please ensure that you have the a functioning credit/debit card or cash on the day of the first appointment of your course to avoid paying the full price for that particular treatment.
B.3.4. Courses expire 6 months after they are purchased
All our courses expire 6 months after they are purchased, after which time we are under no obligation to provide any treatments or issue any refunds, for ANY reason, even for health or force majeure reasons. Please use your full course within 6 months to avoid losing your sessions.
B.3.5. Course refunds
LipoTherapeia courses may be cancelled within 14 days from the day of purchase or before the second session is received (whichever is earliest) and a refund given (MINUS a 3% credit card refund fee), according to paragraph B.3.2. After 14 days or after 1 session is received, no refund will be given for your course, for any reason whatsoever, including health, Covid-19 related or other force majeure reasons.
As an exception to this term, if you are a new customer and have never had a treatment with us before, you can receive a full refund (MINUS a 3% credit card refund fee), within 90 days of buying the course, instead of the usual 14 days, provided that you have NOT received any treatment from the purchased course and have not cancelled any treatment from this course with less than 48/72 hour notice.
Treatments cancelled or postponed without 48/72-hour notice will be deducted out of the total number of your course of treatments, according to our 48/72-hour full-fee cancellation policy. Please provide us with 48/72-hour notice to avoid being charged for your appointments.
B.4.1. "Before and After Photo" offer for LipoTherapeia® treatments
Please refer to the terms and conditions on the relevant dedicated special offer pages
b.5.1. No guarantees about specific effectiveness
At LipoTherapeia we aim to offer the best possible treatment with our advanced technology and expertise. However, guarantees can not be made about the effectiveness of the LipoTherapeia treatments for the simple reason that we cannot control your diet/exercise/lifestyle regime or how your body itself reacts to the treatment. Nothing biological can be guaranteed and results vary from person to person. Treatment effectiveness depends on your body’s state of health, your genetics and your lifestyle (all areas being outside of our control), as well as your expectations and severity of aesthetic problem, not just on the technology used or the skill of the practitioner. Our estimate for the number of sessions you need is just that, an estimate according to our professional experience and our understanding of your expectations, not a guarantee of a specific result.
By buying a session or a course of sessions you explicitly agree that this treatment/course of treatments is just that, a treatment, i.e. an effort towards a result (cellulite reduction / skin firming) via our technology and skills - NOT a "cure" or a guarantee of a specific result, and you explicitly agree NOT to request refund or other compensation from us if a specific result you have in mind has not been reached. No salon/clinic/doctor offers 100% effectiveness guarantee and we do not offer them either.
If you do not agree to this condition we cannot provide you with our treatments.
B.5.2. No guarantees about adverse reactions
We make every effort to offer safe and pleasant treatments and we currently have a 99.5%+ safety record, with the remaining 0.5% of treatments typically leading to temporary swelling/irritation/pigmentation or other minor reaction that typically dissipate in anything between a few hours and 12 weeks. However, we can not absolutely guarantee that irritation, pain or other adverse effect will not occur in your case. Nothing biological can be guaranteed.
As with all aesthetic/medical/complementary treatments there is a small probability of an adverse reaction and by opting for a treatment or a course of treatments you explicitly assume that risk and agree NOT to request a refund or other compensation from us in case of such an incident. No salon/clinic/doctor offers 100% safety guarantee and we do not offer them either.
If you do not agree to this condition we cannot provide you with our treatments
B.6.1. We reserve the right to refuse treatment, at our sole discretion, to:
Clients who behave rudely or inappropriately to our staff
Salon/clinic owners and beauty/massage/complementary therapists or nurses/doctors who offer, or intend to offer, treatments similar to ours
Other clients who create disruption to our practice for different reasons. Examples of such behaviour includes but is not limited to: frequent cancellations, refusal to pay on time, unreasonable complaints, rude behaviour etc.
Clients who request the presence of a third person in the room while treatment is provided (we do not allow third parties in the room during treatment)
Clients who we feel, at our own sole discretion, that our treatments are not suitable to their requirements
Clients who do not abide to our terms and conditions
B.7.1. We only provide aesthetic (strictly not medical) treatments and consultations
The treatments and consultancy provided at our clinic only apply to aesthetic and/or complementary - NOT medical - concerns and do not constitute or aim to replace medical advice and they do not treat any medical condition or disease
B.8.1. Specifically about our Consultations and Skin Ultrasound Scan service
Please note that these are NOT a medical consultations, they are a consultations for informational/educational purposes only. For ALL subjects discussed, if they touch on medical issues, always consult with your doctor, especially if you suffer from medical conditions.
Furthermore, please note that our Skin Ultrasound Scan service is a skin assessment service only and that we do not provide medical diagnosis, medical advice or medical treatment during that service
Although we aim to offer a high-quality professional service, we cannot guarantee the information to be 100% accurate or that it will be exactly what you have in mind. This consultation is just that, an informational service provided in good will, with no implied guarantees of any kind, and therefore we can not offer any refunds for non-satisfaction of the service.
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